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Terms of service

Purchasing

When purchasing an artwork please click "add to cart". Then you can follow the check-out service by clicking on “cart” (left of the page).  Payment is due immediately by PayPal. Please follow the simple check-out process to make payment and enter your delivery address. By specifying your Country, a Shipping fee will be added depending on your chosen piece and your location. After payment has been made, I will start preparing your artwork for shipment.
Please note: all prices listed on the website are for unframed works of art, unless otherwise specified.

As editions run out the price increases.


Shipping in the UK and to certain European countries

Once payment has been received, shipping within the UK can take up to three weeks. For work on paper, shipping and packaging within the UK is an added fee of between £6 (smaller works) to £16 (A5-size upwards) and is sent via Royal Mail tracked service. Orders are dispatched from Dundee, UK.

Artworks will most often be sent via Royal Mail tracked service (a courier service can also be used for larger/ heavier works). As Editions are produced on demand, the three weeks specified above allow for the production of the artwork as well as packing and shipment. Once your work has been dispatched, I will be in touch with you by e-mail with your (Royal Mail) tracking number. Please note: a signature is required on delivery.

Artworks purchased by overseas buyers can take up to 4 weeks to arrive. Shipping is an additional cost for overseas buyers and will be automatically calculated once you enter your shipping Country in the checkout process. Please note that additional import taxes and duties may also apply to overseas buyers.

Outside of the UK, I currently ship works to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (not including the Canary Islands), Sweden and Switzerland. More countries will be added in the near future.

Shipping rate for:

UK: £6 - £16 (depending on the size of the work)  

Europe: £12 - £25 (depending on the size of the work)


Returns

Once you've received your artwork, you have 14 days to return it to Atelier Yspol for a refund if you are not happy with it. Please note that the work must be returned in its original condition and in its original packaging. Unfortunately, artworks can not be taken back if fingerprints have been set on the material or the material is folded or bend. Therefore please be careful when receiving and unwrapping the work.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Important note: If you are returning an artwork that is not damaged, the postage costs will not be refunded, only the value of the item.

If your work has been damaged during transit, please contact me via email and I will help get to the bottom of it with you.


Copyright

Images used on this website are the property of Claire Yspol and must not be reproduced without express written permission.


Colour Representation

Products may vary slightly from their pictures.  The images of the products on my website are for illustrative purposes only. Although I have made every effort to display the colours accurately, I can't guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.


Privacy/Security

Atelier Yspol is fully committed to respecting your privacy and will not share your details with any third parties.

PayPal is one of the most secure ways of shopping online. When you purchase using PayPal, a customer's banking information is not shared with the seller.


If you have further questions please contact me via the contact form or at: claire.yspol(at)gmail.com